1. Who We Are

Ridd's Aqua Centre (Pty) Ltd ("we", "us", "our") operates two pool equipment retail branches in South Africa:

Roodepoort: 227 Ontdekkers Road, Horison, Roodepoort, 1724. Tel: +27 (0) 11 763 1130
Nelspruit: 17 Bell Street, Nelspruit, Mpumalanga, 1201. Tel: +27 (0) 13 752 4485

Email: sales@riddsaqua.co.za

2. Information We Collect

We may collect the following personal information when you interact with us:

Name, phone number, and email address (when you contact us, request a quote, or make an enquiry via WhatsApp, phone, or the contact form)
Physical address (for delivery or service appointments)
Pool and equipment details (to provide accurate advice and service)
Website usage data (pages visited, time on site) collected via analytics cookies

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotes
Schedule pool maintenance appointments
Process orders and arrange deliveries
Provide free water testing results and chemical recommendations
Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. POPIA Compliance

We process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your personal information
Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at sales@riddsaqua.co.za.

5. Cookies

Our website uses essential cookies to ensure proper functionality and analytics cookies to understand how visitors use the site. These cookies do not collect personally identifiable information. You can disable cookies through your browser settings.

6. Third-Party Services

Our website may use the following third-party services:

Vercel: Website hosting
Sentry: Error monitoring to improve site reliability
Google Maps: Embedded maps on location pages
WhatsApp: Messaging via wa.me links

Each third-party service is subject to its own privacy policy.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website is served over HTTPS and we limit access to personal information to staff who need it to perform their duties.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact

For any privacy-related questions or requests, contact us:

Email: sales@riddsaqua.co.za
Phone: +27 (0) 11 763 1130 (Roodepoort)
In person at either branch during trading hours

Privacy Policy